Jade

Shipping and Return



All orders shipped in Italy are delivered by DHL or SDA and require signature upon delivery. Orders are delivered from Monday to Friday within the following hours: 09.00am to 5.30pm.

SHIPPING TO THE REST OF THE WORLD

Jadestore.it dispatches worldwide. All orders are shipped by DHL or SDA from Monday to Friday. All orders require signature upon delivery. The expedition is provided by our Standard and Express service.

SHIPPING COSTS

The shipping fees in Italy and throughout the world are listed in the following table.

ITALY:

Free for orders over 150 €

For amounts lower than 150 € the cost is 10 €

Additional Cost for the Mark 5 €

CEE / UNITED KINGDOM: 20 €

EUROPEAN COUNTRIES NOT CEE: 30 €

USA AND CANADA: 30 €

REST OF THE WORLD: 40 €

The shipping cost will be displayed in the cart during the checkout process next to the product price.

 

TAXES

According to the destination, the prices could be different. The VAT will be calculated directly in the final price on all the EU countries. The VAT is not included in the final price on all the Extra EU countries and duties with taxes  will be paid directly at the customs (DPA delivery).

ORDER PROCESSING AND DELIVERY TIME

 Orders are processed from Monday to Friday from 9 am to 4pm. Orders placed before 11 am are shipped within 2 working days after. Orders placed from Friday to Sunday will be processed the following Monday.

When the order is processed and fulfilled, delivery  times are the following:

•             Italy: 2-3 working days
•             Europe: 2-5 working days
•             Rest of the world: 3-7 working days

 

Jadestore.it is not responsible for delays in shipments due to the weather conditions, international customs issues or other circumstances beyond the control of Jadestore.it

INSURANCE AND PACKAGING 

All parcels shipped by Jadestore.it are insured until the delivery to the final customer. At the time of delivery by the Courier, the Customer is required to check:
(I) that the number of boxes corresponds to the one indicated on the delivery note;
(II) that the packaging is intact, not damaged or modified, including the sealing materials. Any damage to the packaging and/or product or the lack of parcel or information has to be immediately notified to the Courier. Once the delivery document is signed without any dispute, the customer can not open any claim regarding the delivery parcel.
If anomalies are detected, customer must report them as soon as possible by maintaining the packaging for the necessary checks.

SHIPPING DOCUMENTS

As required by the international laws governing imports and exports, all orders are shipped with an official invoice or official receipt declaring the truthful total amount of the merchandise purchased.

SHIPPING DOCUMENTS FOR SPECIAL LEATHER

Shipments outside the European Community of items made of special leather, require an additional document for export called CITES (Convention on International Trade in species of wild fauna and flora threatened with extinction). Further information could be found at: www.cites.org. The documents are granted by the "Fishing Wildlife and Game Custom" and require 14 days to be processed. Because of the processing time, the shipment may be delayed.

RETURN POLICY

You can decide to return any item purchased on Jadestore.it within 14 days from the delivery date, by sending an email at customercare@jadestore.it. The merchandise must not have been worn, washed or altered in any way and must not show any signs of use. The return will be processed within 3 working days from the delivery date to our warehouse;  the refund is provided after the quality control and will be communicated though our e-mail: customercare@jadestore.it . The refund timing depends on the type of payment. Jadestore.it recommends to all customers to return with our insured DHL service. Is possible to use an external courier  in the full knowledge that the shipment will be only responsibility of the final customer.

Delivery costs are in charge of Jadestore.it, if you want to return a purchase using our DHL service a shipping contribution is required and it will be deducted from the final refund depending on your geographic area. 

- 10 € for Italy 
- 18 € for Europe and United Kingdom 
- 30 € for all extra EU destinations and USA 
- 40 € rest of the world

Please also note that any extra customs fees and local taxes paid will not be refunded as far as not expressly stated, refer to the European regulation for distance trading.